Our People:
Greater than 90% of our field agents are retired military or
law enforcement professionals Average tenure of field agents is 5+ years Average tenure of regional managers is 8+ years Extensive 30-day onboarding program for new field agents, involving shadowing and in-house mystery shopping
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Our Processes:
100% of our field agents’ work goes through quality assurance review in our home office Exhaustive processes to eliminate duplicate accounts and other errors from our clients Robust Information Security policy In-house mystery shopping program Implementing independent 3rd party mystery shopping |
